RETURNS & EXCHANGES

We gladly accept returns and exchanges.  Our returns policy is valid for 14 days only.  If 14 days has passed by since you received your order, unfortunately we cannot offer you an exchange.

For incorrect sizes selected by yourself, an exchange only will apply providing it’s within the 14 days of receiving your order.  

Please note:  Returns are not valid for sale items, discounted items or via a supplied discount code, so please choose wisely.

Pre Orders are not eligible for an exchange or refund unless the item has a factory fault.  This is due to the order being made specifically for the customer.

Returned items must be unused and in the same condition that you received it.  Items must also be in the original packaging where applicable such as tags, boxes etc.

To complete your return you may be asked to provide proof of purchase.

Please note:  Postage of all returns is at the expense of the customer and is non-refundable.

We do not accept order cancellations and unfortunately we do not refund for any change of mind purchases but please contact us if you have any problems with your order.

If your item has a fault and is by no fault of your own, please email us at hello@threebearskidsstore.com to advise us and obtain a return address.  All of our items are inspected thoroughly prior to leaving us, but if an event occurs, we will happily exchange or at our discretion, we may offer a refund if a replacement is unavailable.

Once your return is received and inspected, we will then notify you of the approval or rejection of your exchange.  Please allow 5 working days for the return to be inspected and processed. We may offer you a refund only if we cannot replace a faulty item.  When approved, a refund will be processed within 24 hours via the original payment method you used for your order or a credit for an exchange will be issued.

If you are returning an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.  We can’t guarantee that we will receive your returned item.

 

PRIVACY POLICY

We will only use your shipping and billing address, and contact information to communicate with you about your order and to fulfil your order.

This will never be exchanged with other agencies or companies.

 

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